- Contacting Customer Service
- Ordering Methods
- Payment Options
- Sales Tax
- Continental US Shipping & Delivery Times
- Continental US Expedited Delivery
- Alaska and Hawaii Shipments
- Canadian Shipments
- International Shipments
- Returns And Exchanges
Contact Customer Service
If you have a question about an item, our friendly & knowledgeable Customer Service staff will be glad to assist you.
Hours of Operation: Monday - Friday 9:30 am - 5:00 pm EST
Mailing Address:
The Silver Gallery
417 West Main Street
Waynesboro, VA 22980-4510
Telephone Number: (800) 582-7758
Fax Number: (540) 942-7272
Customer Service E-Mail Contact Form:
Click here for Questions or Comments
Methods of Ordering
Online Secured Ordering:
We use the latest technology in credit card protection and encryption. If you feel more comfortable doing so, you may place your order by telephone. Read the sections below for ordering instructions.
Ordering By Telephone (Credit Card Only):
If you would like to place your credit card order by phone, call us toll-free at (800) 582-7758. Operators are available Monday - Friday, 9:30 am - 5:00 pm EST.
We will begin processing your order no later than the next business morning. Most of our items are in-stock and ready to ship. In-stock items will ship within approximately 2 business days.
Due to the handmade nature of these high-quality products, not all items are in stock at all times. If your item is not in stock, please allow 6 - 8 weeks for delivery - more time may be needed for some special order items. We will notify you via e-mail if there will be such a delay, or you may call Customer Service at (800) 582-7758 to check on the availability of an item before placing an order.
Payment Options
Credit Cards:
We accept MasterCard, Visa, American Express, and Discover. Please include the entire credit card number, cardholder name, billing address and expiration date. Back To Top
CVV & CID Credit Card Codes:
To protect your security and guard against fraud, we may to verify your CVV2 or CID code to complete your order.
The issuing bank contact number & the CVV2/CID authentication codes are normally submitted when 'swiping' the magnetic stripe on your credit card. Since we do not have your card present during internet transactions, the banks request us to obtain that data manually, thus allowing for automated verification of the credit card.
Since the bank's introduction of these codes in 2000, this fraud prevention tool is rapidly being accepted as proof the card is present. Without these codes, we may need to manually verify addresses with your bank, which causes processing delays. Thanks for your assistance in preventing credit card fraud.
CVV2 Code Location on Visa, MasterCard & Discover Cards:
The CVV three-digit value is printed on the signature panel on the back of Visa, MasterCard & Discover cards immediately following the credit card account number.
CID Location on American Express cards:
The Card Identification # is the 4 digit, non-embossed number printed above your account number on the face of your card. This number is recorded as an additional security precaution.AMEX Private Payment User? Please use the CID from your originally issued plastic American Express Card.
Personal Checks & Money Orders:
Make your check or money order payable to "The Silver Gallery." Personal checks must be imprinted with name, street address (No PO Boxes) and daytime telephone number. Without the proper information, your order may be held up to 14 days for verification. PLEASE DO NOT SEND CASH!
Mailing Address:
The Silver Gallery
417 West Main Street
Waynesboro, VA 22980-4510
C.O.D. (Cash on Delivery):
Sorry, we do not accept C.O.D. orders.
Sales Tax:
All orders shipped to Virginia will be charged a 4.5% sales tax. Shipping charges are not taxable.
Shipping & Delivery Times - Continential USA
UPS Standard Ground Service is used unless otherwise requested. Orders sent to APO and FPO addresses are shipped via US Postal Service Parcel Post. Since delivery tracking is unavailable for Parcel Post delivery, we are unable to guarantee receipt of your order. We will begin processing your order no later than the next business morning. Most items are in-stock and ready to ship. In-stock items will ship within approximately 1 - 2 business days.
If you would like to check the availability of an item before you order, please call our Customer Service Department at 800-582-7758 between 9:00 AM & 5:00 PM EST Monday - Friday. If your item is not in stock, we can give you more information regarding estimated manufacturing & delivery times. In most cases, we will notify you via e-mail if there will be such a delay.
Express or Expedited Delivery: Please Note: 3 Day, 2nd Day & Next Day UPS Shipping times do not include processing and engraving time, but Silver Gallery will expedite your order through our system as fast as possible. We offer free UPS ground shipping for orders totaling over $50.00. If you need an item in a hurry, we strongly recommend calling Customer Service at 800-582-7758 to double check availability of an item before ordering.
Refer to our shipping chart below - costs based on total order.
US Continental Shipping Rates:
Order with confidence...The Silver Gallery offers FREE SHIPPING on all UPS Ground Continental US orders over $50.00! Orders shipping to the Continental US under $50.00 are charged a low shipping rate of $5.00 per order.
| UPS Ground | Order Amount | Shipping Cost |
| 3-5 Business Days | $1 - $49.99 | $5.00 |
| 3-5 Business Days | Over $50 | Free |
| UPS 3 Day Select | Order Amount | Shipping Cost |
| 3 Business Days | $1 - $19.99 | $14.50 |
| 3 Business Days | $20 - $29.99 | $15.50 |
| 3 Business Days | $30 - $39.99 | $16.00 |
| 3 Business Days | $40 - $49.99 | $19.00 |
| 3 Business Days | $50 - $69.99 | $21.50 |
| 3 Business Days | $70 - $99.99 | $24.00 |
| 3 Business Days | $100 - $149.99 | $27.00 |
| 3 Business Days | $150 - $199.99 | $31.00 |
| 3 Business Days | $200 - $249.99 | $34.75 |
| 3 Business Days | $250 - $349.99 | $43.00 |
| 3 Business Days | $350 or more | $46.75 |
| UPS Second Day Air | Order Amount | Shipping Cost |
| 2 Business Days | $1 - $19.99 | $20.25 |
| 2 Business Days | $20 - $29.99 | $21.50 |
| 2 Business Days | $30 - $39.99 | $23.25 |
| 2 Business Days | $40 - $49.99 | $25.00 |
| 2 Business Days | $50 - $69.99 | $27.50 |
| 2 Business Days | $70 - $99.99 | $30.00 |
| 2 Business Days | $100 - $149.99 | $34.25 |
| 2 Business Days | $150 - $199.99 | $38.25 |
| 2 Business Days | $200 - $249.99 | $42.00 |
| 2 Business Days | $250 - $349.99 | $54.00 |
| 2 Business Days | $350 or more | $68.00 |
| UPS
Next Day Air |
Order Amount | Shipping Cost |
| 1 Business Day | $1 - $19.99 | $28.75 |
| 1 Business Day | $20 - $29.99 | $30.00 |
| 1 Business Day | $30 - $39.99 | $31.75 |
| 1 Business Day | $40 - $49.99 | $33.50 |
| 1 Business Day | $50 - $69.99 | $36.00 |
| 1 Business Day | $70 - $99.99 | $38.50 |
| 1 Business Day | $100 - $149.99 | $42.50 |
| 1 Business Day | $150 - $199.99 | $46.75 |
| 1 Business Day | $200 - $249.99 | $52.75 |
| 1 Business Day | $250 - $349.99 | $60.00 |
| 1 Business Day | $350 or more | $84.00 |
Alaska, Hawaii, Canada and International Shipping:
Silver Gallery has partnered with International Checkout to serve our customers from Alaska, Hawaii, Canada and International. To place an order for an international shipment, browse our web site and add products to your cart as usual. On the shopping cart page, there is a button that reads "International Checkout". After you have added all the products you wish to purchase to your cart, click that button.
The contents of your Silver Gallery cart will automatically be transferred to your cart with International Checkout where you can complete the order process. You may pay by International credit card, Paypal, or bank transfer. The friendly and professional people at International Checkout will process your order, including billing, shipping and customer service.
All inquiries regarding Alaska, Hawaii, Canada, and International orders should be directed to International Checkout, customer service is available PST 9am to 8pm.
For international orders, excluding bulk orders, call or email International Checkout:
Support@InternationalCheckout.com
USA and Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
Returns and Exchanges - Please Read Carefully:
Damaged or Defective Merchandise:
Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 14 days of receipt of your order at 800-582-7758 to request return authorization. We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price. Returns requested after 14 days of receipt of an order will be considered on a case-by-case basis.
Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name and address to ensure a timely refund or exchange. UPS will come to pick up your return within 7 - 14 business days. If you are not at home or the package is not available when UPS arrives, they will attempt to pick up your package two more times.
What if I don't like it or it doesn't fit?
Again, we encourage you to use care when ordering. However, we understand that sometimes things just don't work out. In this case, we will accept returns (excluding special order or engraved items) in saleable condition and refund your original purchase price minus a 15% restocking fee. In every case, you must call us for return authorization - we cannot accept any returns without prior approval.
Once your return has been authorized, please re-pack your return items in the original packaging and include a description inside each package with the reason for returning the item(s). Include your full name and address to ensure a timely refund or exchange. Call us for the address to which you should send your return. Make sure to include the appropriate amount of insurance on the package. We cannot be responsible for returned items that are damaged in shipment.
Engraved & Special Order Items:
Please use care when ordering and call us at 800-582-7758 if you have any questions about engraving or about any of the items on our web site. We will take all of the time you need on the telephone to answer your questions before placing a special order.
All engraved items are considered "special order" and are non-returnable unless damaged or defective. If your item is damaged in shipping or found to be defective, please call Customer Service at 800-582-7758 within 14 days of receipt of your order to request return authorization. We cannot accept any returns without prior approval. Special order & engraved items cannot be returned unless damaged or defective. If you should need to return a special order item for these reasons, we will exchange your damaged or defective special order item for a new one.
Engraving Errors:
Please double-check the spelling and other details of your engraving request before you submit your order. We cannot be responsible for spelling or engraving errors made by the customer. However, if the factory makes an error in engraving, we will have the error corrected and send a replacement item out to you as soon as possible. We will also have UPS pick up the defective item.
If you have a question or comment, please use our Contact Form
