If you have a question about an item, our friendly & knowledgeable Customer Service staff will be glad to assist you.
Hours of Operation:
Monday - Friday 9:30 am - 5:00 pm EST
Telephone Number: (800) 582-7758
Fax Number: (540) 942-7272
Customer Service E-Mail Contact Form:
Click
here for Questions or Comments
Mailing Address:
The Silver Gallery
417 West Main Street
Waynesboro, VA 22980-4510
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Methods of Ordering
Online Secured Ordering:
We use the latest technology in credit card protection and encryption. If you feel more comfortable doing so, you may place your order by telephone. Read the sections below for ordering instructions.
Ordering By Telephone (Credit Card Only):
If you would like to place your credit card order by phone, call us
toll-free at (800) 582-7758. Operators are available
Monday - Friday, 9:30 am - 5:00 pm EST.
We will begin processing your order no later than the next business morning. Most of our items are in-stock and ready to ship.
In-stock items will ship within approximately 2 business days.
Due to the handmade nature of these high-quality products, not all items are
in stock at all times. If your item is not in stock, please allow 6 -
8 weeks for delivery - more time may be needed for some special order
items. We will notify you via e-mail if there will be such
a delay, or you may call Customer Service at (800) 582-7758 to check on
the availability of an item before placing an order.
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Payment Options
Credit Cards:
We accept MasterCard, Visa, American Express, and Discover. Please include the entire credit card
number, cardholder name, billing address and expiration date.
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CVV & CID Credit
Card Codes:
To protect your security and guard against fraud, we may need to verify your
CVV2 or CID code to complete your order.
The issuing bank contact number & the CVV2/CID authentication codes are normally submitted when 'swiping' the magnetic stripe on your credit card. Since we do not have your card present during internet transactions, the banks request us to obtain that data manually, thus allowing for automated verification of the credit card.
Since the bank's introduction of these codes in 2000, this fraud prevention tool is rapidly being accepted as proof the card is present. Without these codes, we may need to manually verify addresses with your bank, which causes processing delays. Thanks for your assistance in preventing credit card fraud.
CVV2
Code Location on Visa, MasterCard & Discover Cards:
The CVV three-digit value is printed on the signature panel on the back of
Visa, MasterCard & Discover cards immediately following the credit card
account number.
The Card Identification
# is the 4 digit,
non-embossed number printed above your account number on the face of
your card. This number is recorded as an additional security precaution.
AMEX Private Payment
User? Please use
the CID from your originally issued plastic American Express Card.
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Personal Checks & Money Orders:
Make your check or money order payable to "The Silver Gallery." Personal checks must be imprinted with name, street address (No PO Boxes) and daytime telephone number. Without the proper information, your order may be held up to 14 days for verification. PLEASE DO NOT SEND CASH!
Mailing Address:
The Silver Gallery
417 West Main Street
Waynesboro, VA 22980-4510
C.O.D. (Cash on Delivery):
Sorry, we do not accept C.O.D. orders.
Sales Tax:
All orders shipped to Virginia will be charged a 4.5% sales tax. Shipping charges are not taxable.
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Shipping & Delivery Times
UPS Standard Ground Service is used unless otherwise
requested. Orders sent to APO and FPO addresses are shipped via US
Postal Service Parcel Post. Since delivery tracking is unavailable for
Parcel Post delivery, we are unable to guarantee receipt of your order.
We will begin processing your
order no later than the next business morning. Most items are in-stock and ready to ship. In-stock items will ship within approximately
1 - 2 business days.
If you would like to check the availability of an item before you order, please call our Customer Service Department at 800-582-7758 between 9:00 AM & 5:00 PM EST Monday - Friday. If your item is not in stock, we can give you more information regarding estimated manufacturing & delivery times.
In most cases, we will notify you via e-mail if there will be such
a delay.
Express or Expedited
Delivery:
Please Note: 3 Day, 2nd Day & Next Day UPS Shipping times do not include processing and engraving time,
but Silver Gallery will expedite your order through our system as fast as possible. We offer free UPS ground shipping for orders totaling over $50.00.
If you need an item in
a hurry, we strongly recommend calling Customer Service at 800-582-7758 to
double check availability of an item before ordering.
Refer to our shipping chart below - costs based on total order.
| UPS
Ground |
Order
Amount |
Shipping
Cost |
| 3-5 Business Days |
$1 - $49.99 |
$5.00 |
| 3-5 Business Days |
Over $50 |
Free |
| UPS 3
Day Select |
Order
Amount |
Shipping
Cost |
| 3 Business Days |
$1 - $19.99 |
$14.50 |
| 3 Business Days |
$20 - $29.99 |
$15.50 |
| 3 Business Days |
$30 - $39.99 |
$16.00 |
| 3 Business Days |
$40 - $49.99 |
$19.00 |
| 3 Business Days |
$50 - $69.99 |
$21.50 |
| 3 Business Days |
$70 - $99.99 |
$24.00 |
| 3 Business Days |
$100 - $149.99 |
$27.00 |
| 3 Business Days |
$150 - $199.99 |
$31.00 |
| 3 Business Days |
$200 - $249.99 |
$34.75 |
| 3 Business Days |
$250 - $349.99 |
$43.00 |
| 3 Business Days |
$350 or more |
$46.75 |
| UPS
Second Day Air |
Order
Amount |
Shipping
Cost |
| 2 Business Days |
$1 - $19.99 |
$20.25 |
| 2 Business Days |
$20 - $29.99 |
$21.50 |
| 2 Business Days |
$30 - $39.99 |
$23.25 |
| 2 Business Days |
$40 - $49.99 |
$25.00 |
| 2 Business Days |
$50 - $69.99 |
$27.50 |
| 2 Business Days |
$70 - $99.99 |
$30.00 |
| 2 Business Days |
$100 - $149.99 |
$34.25 |
| 2 Business Days |
$150 - $199.99 |
$38.25 |
| 2 Business Days |
$200 - $249.99 |
$42.00 |
| 2 Business Days |
$250 - $349.99 |
$54.00 |
| 2 Business Days |
$350 or more |
$68.00 |
UPS
Next
Day Air |
Order
Amount |
Shipping
Cost |
| 1 Business Day |
$1 - $19.99 |
$28.75 |
| 1 Business Day |
$20 - $29.99 |
$30.00 |
| 1 Business Day |
$30 - $39.99 |
$31.75 |
| 1 Business Day |
$40 - $49.99 |
$33.50 |
| 1 Business Day |
$50 - $69.99 |
$36.00 |
| 1 Business Day |
$70 - $99.99 |
$38.50 |
| 1 Business Day |
$100 - $149.99 |
$42.50 |
| 1 Business Day |
$150 - $199.99 |
$46.75 |
| 1 Business Day |
$200 - $249.99 |
$52.75 |
| 1 Business Day |
$250 - $349.99 |
$60.00 |
| 1 Business Day |
$350 or more |
$84.00 |
US Shipping
Rates:
Order
with confidence...The
Silver Gallery
offers FREE SHIPPING on all Continental US orders over $50.00!
Orders shipping to the Continental US under $50.00 are charged a low shipping rate of $5.00 per order.
Sorry, free shipping is not available for orders shipped to Alaska or Hawaii. Please contact us for shipping rates.
International Shipping:
Due to the delicate nature of our products, we can only ship to US addresses. All other orders will be
automatically rejected by our system.
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Returns and Exchanges
-
Please Read Carefully:
Damaged
or Defective Merchandise:
Upon receipt of your order, please open the package immediately and inspect
the contents for damage or manufacturing defects. If any item in your order is damaged
in shipping, or if you find any significant manufacturing defects, please
call Customer Service within 14 days of receipt of your order at
800-582-7758 to request return authorization. We cannot accept any
returns without prior approval. Upon receipt and inspection of
your returned merchandise, we will either exchange your item or issue a full
credit in the amount of the original purchase price. Returns requested
after 14 days of receipt of an order will be considered on a case-by-case
basis.
Once your return has been
authorized, please re-pack your return items in the original packaging and include
a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your
full name and address to ensure a timely refund or exchange. UPS will
come to pick up your return within 7 - 14 business days. If you are
not at home or the package is not available when UPS arrives, they will
attempt to pick up your package two more times.
What if I don't like it
or it doesn't fit?
Again, we encourage you to use care when ordering. However, we
understand that sometimes things just don't work out. In this case, we
will accept returns (excluding special order or engraved items) in saleable condition
and refund your original purchase price minus a 15% restocking fee. In every case, you
must call us for return authorization - we cannot accept any returns
without prior approval.
Once your return has been
authorized, please re-pack your return items in the original packaging and include a description
inside each package with the reason for
returning the item(s). Include your full name and address to ensure a timely
refund or exchange. Call us for the address to which you should send your return. Make sure to include the appropriate amount of insurance on the package. We cannot be responsible for returned items that are damaged in shipment.
Engraved & Special Order Items:
Please use care when ordering and call us at 800-582-7758 if you have any
questions about engraving or about any of the items on our web site. We will take all of the time you need on the
telephone to answer your questions before placing a special order. These items are made by hand and take many hours to complete, so returns are
not taken lightly.
All engraved items are
considered "special
order" and are non-returnable
unless damaged or defective. If your item is damaged in shipping
or found to be defective, please call Customer Service at 800-582-7758
within 14 days of receipt of your order to request return authorization. We
cannot accept any returns without prior approval. Special order
& engraved items cannot be returned unless damaged or defective.
If you should
need to return a special order item for these reasons, we will exchange your
damaged or defective special order item for a new one.
Engraving
Errors:
Please double-check the spelling and other details of your engraving
request before you submit your order. We cannot be responsible for
spelling or engraving errors made by the customer. However, if the
factory makes an error in engraving, we will have the error corrected and
send a replacement item out to you as soon as possible. We will also
have UPS pick up the defective item.
If you have a question or comment,
please use our Contact Form
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