Silver Gallery Customer Service

Welcome to our customer service section. Please use the links on the left to find the answer to your questions. If you have a question regarding the availability of a item, please allow us 24 hours to respond. You may also contact us at 800-582-7758 9am - 5pm Monday-Friday or use our contact form.

 

Silver Gallery
417 West Main Street
Waynesboro, Virginia 22980
800-582-7758 9am - 5pm EST Monday-Friday

 

Holiday Shipping 2018 - Need your order before December 25th?

Here's what you need to know:

Thursday, December 13th:
Last day for shipments going to the Western and Central US with Ground Shipping.

Friday, December 14th:
Engraved orders must ship via UPS 3 Day Select  to ensure Christmas delivery. Additional shipping charges will apply. 

Tuesday, December 18th:
Engraved orders must ship via UPS 2 Day Air  to ensure Christmas delivery. Additional shipping charges will apply.

Wednesday, December 19th:
Orders with engraving must be placed on Wednesday, 12/19/2018 by 12 noon Eastern time.
and request (via Checkout or by phone) NEXT DAY AIR shipping to ensure Christmas delivery. Additional shipping charges will apply.

Thursday, December 20th:
Place your non-engraved order before 12:00 noon Eastern Time and request NEXT DAY AIR shipping. Additional shipping charges will apply.

Silver Gallery will close at 12 noon on December 21st for the holiday.  We will reopen on Thursday, December 27th at 9:00 am.

New Year's 2019:
Silver Gallery will close at 12 noon on Monday, December 31st and all day on Tuesday, January 1st to observe the New Year's holiday and allow our employees some time with family. We will reopen on Wednesday, January 2nd at 9:00 am.


Happy Holidays!

Silver Gallery
(800) 582-7758
9am - 5pm Eastern Time, Monday - Friday


USA Shipping Information

We offer free UPS Ground service to all orders over $250!  This offer only applies to orders shipping to the Continental US. UPS Standard Ground Service is used for all orders unless otherwise requested. Orders sent to APO and FPO addresses are shipped via US Postal Service Parcel Post. Since delivery tracking is unavailable for Parcel Post delivery, we are unable to guarantee receipt of your order. We will begin processing your order no later than the next business morning. Most items are in-stock and ready to ship. In-stock items will ship within approximately 1 - 2 business days.

 

If you would like to check the availability of an item before you order, please call our Customer Service Department at 800-582-7758 between 9:00 AM & 5:00 PM EST Monday - Friday.

 

If your item is not in stock, we can provide additional information regarding estimated manufacturing and delivery times. If you place your order online and the item is on back order, in most cases, we will notify you via the phone number you provided with your account information. If we aren't able to reach you by phone, we will e-mail you instead.

 

Please keep in mind, while we strive to have inventory on hand for all items listed on our website, due to offline and large quantity orders there is a small possibility an item may temporarily sell out. Since every order is important to us, we will contact you by phone within 1 - 2 business days if one or more of your items is on back order. The customary wait time for a back ordered item is usually 2 - 7 business days, plus ship time to your address. If your order is time sensitive, it is best to give us a call - we will be glad to help!

 

Express or Expedited Delivery:

Please Note: 3 Day Select, 2nd Day Air & Next Day Air UPS Shipping times do not include processing and engraving time.  Rest assured that Silver Gallery will expedite your order through our system as quickly as possible.

 

The prices, listed in the chart below, are for UPS Ground and expedited shipments to physical addresses within the Continental United States. We also offer free UPS ground shipping for orders totaling over $250.00 and shipping within the continental United States. If you need an item in a hurry, we strongly recommend calling Customer Service at 800-582-7758 to check the availability of an item before ordering. Refer to our shipping chart below.  Shipping costs are based on the order total.

USA Shipping Chart

 

UPS Ground Order Amount Shipping Cost
3-5 Business Days $1 - $250.00 $6.99
3-5 Business Days Over $250.00 Free
UPS 3 Day Select Order Amount Shipping Cost
3 Business Days $1 - $19.99 $14.50
3 Business Days $20 - $29.99 $15.50
3 Business Days $30 - $39.99 $16.00
3 Business Days $40 - $49.99 $19.00
3 Business Days $50 - $69.99 $21.50
3 Business Days $70 - $99.99 $24.00
3 Business Days $100 - $149.99 $27.00
3 Business Days $150 - $199.99 $31.00
3 Business Days $200 - $249.99 $34.75
3 Business Days $250 - $349.99 $43.00
3 Business Days $350  or more $46.75
UPS Second Day Air Order Amount Shipping Cost
2 Business Days $1 - $19.99 $20.25
2 Business Days $20 - $29.99 $21.50
2 Business Days $30 - $39.99 $23.25
2 Business Days $40 - $49.99 $25.00
2 Business Days $50 - $69.99 $27.50
2 Business Days $70 - $99.99 $30.00
2 Business Days $100 - $149.99 $34.25
2 Business Days $150 - $199.99 $38.25
2 Business Days $200 - $249.99 $42.00
2 Business Days $250 - $349.99 $54.00
2 Business Days $350  or more $68.00
UPS Next
Day Air
Order Amount Shipping Cost
1 Business Day $1 - $19.99 $28.75
1 Business Day $20 - $29.99 $30.00
1 Business Day $30 - $39.99 $31.75
1 Business Day $40 - $49.99 $33.50
1 Business Day $50 - $69.99 $36.00
1 Business Day $70 - $99.99 $38.50
1 Business Day $100 - $149.99 $42.50
1 Business Day $150 - $199.99 $46.75
1 Business Day $200 - $249.99 $52.75
1 Business Day $250 - $349.99 $60.00
1 Business Day $350  or more $84.00

 

Alaska, Hawaii, Canada and International Shipping:

 

Silver Gallery has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
 
WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Silver Gallery. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:        support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.


Damaged or Defective Merchandise:

Upon receipt of your order, please open the package immediately and inspect the contents for damage or manufacturing defects. If any item in your order is damaged in shipping, or if you find any significant manufacturing defects, please call Customer Service within 14 days of receipt of your order at 800-582-7758 to request a Return Merchandise Authorization (RMA). We cannot accept any returns without prior approval. Upon receipt and inspection of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price.

 

Once your return has been authorized, please re-pack your return item(s) with the gift box(es) and in the original shipping packaging and include a description inside each package with the reason for returning the item(s), i.e. "product is damaged", "I am not satisfied", etc. Include your full name, address and phone number to ensure a timely refund or exchange. We will issue a pre-paid UPS return shipping label, either by mail or e-mail (whichever you prefer) so that you may ship back the damaged or defective item free of charge.

 

What if I don't like it or it doesn't fit?

Again, we encourage you to use care when ordering. Please feel free to call us and ask as many questions as you need to feel comfortable ordering an item. We would be happy to assist you. However, we understand that sometimes things just don't work out. In this case, we will accept returns (excluding special order or engraved items) in saleable condition and refund your original purchase price minus a 15% restock fee. In every case, you must call us for a Return Merchandise Authorization - we cannot accept any returns without prior approval.

 

Once your return has been authorized, please re-pack your return item(s) in the original packaging, including all gift box material, and include a description inside each package with the reason for returning the item(s). Include your full name, address and phone number to ensure a timely refund or exchange. Call us for the address to which you should send your return. Make sure to include the appropriate amount of insurance on the package. We cannot be responsible for returned items that are damaged in shipping.

 

Engraved and Special Order Items:

Please use care when ordering and call us at 800-582-7758 if you have any questions about engraving or about any of the items on our web site. We will take all of the time you need on the telephone to answer your questions before placing a special order.

 

All engraved items are considered "special order" and are non-returnable. If your item is damaged in shipping or found to be defective, please call Customer Service at 800-582-7758 within 14 days of receipt of your order to request a Return Merchandise Authorization. We cannot accept any returns without prior approval. Special order and engraved items can't be returned unless damaged or defective. If you should need to return a special order item for these reasons, we will exchange your damaged or defective special order item for a new one.

 

Engraving Errors:

Please double-check the spelling and other details of your engraving request before you submit your order. We can't be responsible for spelling or engraving errors made by the customer. However, if our engravers make an error, we will have the error corrected and send a replacement item out to you as soon as possible. Please call us to for a Return Merchandise Authorization. We will also have UPS ship back the defective item free of charge.

 

Gift Wrapping

Silver Gallery offers gift wrap for almost all the items we carry. Our gift wrap paper is a classic shiny silver paper and includes our signature Silver Gallery logo sticker. We use a sticky tape that is easily removable and doesn't harm the gift box. The gift wrap is $5.00 extra per item, holds up well during shipping and is perfect when shipping directly to a gift recipient. Add our gift wrap when you want a little something "extra" to add to your gift for when you can't be there for your gift recipient's special occasion.

 

Gift Messages

Silver Gallery offers the ability to add a gift message, when checking out. The gift message shows up on our "gift" packing slip, which your gift recipient will receive if you provide a separate shipping address from the billing address. The gift packing slip does not show any customer financial information nor does it show the prices of the items purchased.

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